Fleet of foot and fickle of mind, consumers are flocking to retailers -- online, and to buy direct. In the latest Data Drivers, EDITED CEO, Geoff Watts, tells Karen Webster retailers must learn to act like software companies and brands become retailers as data-driven direct consumer interaction emerges...
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. Yet friction abounds where 70 percent of call centers require consumers to read off the...
The rise of the machines? Not the latest Transformers or Terminator retread. The machines that we speak of here are the ones that act as the velvet rope, the bouncers if you will, of the financial industry. The ones who use data gleaned from thousands of...
In the latest Data Drivers, Ritual Founder Ray Reddy weighs in on the ways the coffee (and food) run is getting digitized, with the side benefit of bringing people together at the office and beyond, literally. People piggyback on one another’s orders, pay online, and...
No one is born with an 800 or 400 credit score. As many as 50 million Americans pass through the 600 to 700 score rang at some point in their financial lives. And in the latest Data Drivers, Houman Motaharian, Chief Revenue Officer at LendingPoint,...
Alternative payment methods are in demand in a world where eCommerce is growing by leaps and bounds, and across borders. But cash still remains a sticky, and in some regions, favored conduit for transactions. In the latest Data Drivers, Steve Villegas, VP of Partner Management...
$60 million. $300 million. One month, four months? Welcome to the well-meaning but truly inefficient world of onboarding and KYC -- where financial services firms are mired in manual processes and where wait times are forever, and expensive. But that is all likely to change...
Mobile wallets as a natural extension of contactless? Seems so, especially among the younger set -- and as WePay found in a recent survey, 85 percent of 18-34 year olds are likely to use mobile wallets more in the near future than they do now. ...
726 billion digital transactions by 2020 and double-digit growth rates. Heady numbers as real-time services and savvy consumers go quite well together, a trend that benefits merchants swift enough to seize the (payments) day. To get to those seamless customer experiences, open APIs are the...
