While the best customer experience can mean the full white-glove, high-touch interaction, sometimes customers want to make like Fleetwood Mac and go their own way. That is true in restaurants where the way to a consumer’s heart (and wallet) is often through a self-service kiosk. It can also be true...
Twenty years ago today the last new episode of Seinfeld aired, much to the moaning and groaning of fans everywhere — especially after they saw the last episode itself. The world moved on, of course — new things always rise up to replace old ones...
For years, it seemed every payments prestidigitator was predicting an imminent mobile disruption. After a run of false starts, the digital revolution is finally upon us. And not just in the U.S.: Digital platforms are how the world does business. That business now ranges far and...
Demographic groupings make sense. They offer insight into what consumers are buying so pitches can be customized, helping to avoid unnecessarily selling apparel and accessories to demographic groups that don’t buy them. The demographics as we understand them are changing, however. U.S. college students are going...
Time is always of the essence, and it seems no one has any to spare, particularly when there’s money on the line. And time really is money, especially for businesses waiting on funds — that believe getting payments up to real-time speeds will lower costs. Across the...
Given that the average American checks his Facebook page some 14 times a day, the social media giant’s decision to expand into online dating is less than shocking. Some pair-ups are just predictable, after all. Mastercard and Unilever announcing they would work together to expand microlending in...
There are some things that happened so predictably they became like laws. Transistor density on microchips doubled every year and a half, so we started calling it Moore’s law, until it started slowing down. SNAP (the Supplemental Nutrition Assistance Program, colloquially known as food stamps)...
Since at least the time of ancient Rome, human beings have been saying some variation on the expression “fortune favors the brave.” It has many permutations — “nothing ventured, nothing gained” or (our favorite) “go big, or go home” — but they all get at...
Consumers, on the whole, really like doing business with their credit unions. According to the latest iteration of the Credit Union Tracker, 81 percent of credit union customers report being highly satisfied with their services. And that satisfaction stems from the fact that credit unions have a reputation for being less expensive, less complicated to deal with and delivering...
