To get a sense of just how pervasive the digital shift has become, how connected we really are, and will be, in the Connected Economy — look to the cloud. Earnings reports from the likes of Google (through its parent company Alphabet) and Amazon —...
Consumers’ expectations about payments are changing — so much so that it’s no longer the transaction they’re focused on. Instead, they are focused on the experiences tied to each and every time they send or receive money. Ideally, that money movement should be barely noticeable...
Merchants and brands are rightly obsessed with reaching consumers where they congregate, like social channels, but what if you could expand that to wherever they happen to be? It’s the next generation of omnichannel selling — in this case, actuated by a merchant’s ability to...
At the start of the pandemic, grocers could stay ahead of consumers’ self-service expectations by having a self-checkout kiosk. Today, however, the emergence of new technologies and the popularization of checkout methods that used to be on the fringe have upped the ante. Now, grocers...
Depending on whose stats you’re looking at, more than half of consumers will abandon eCommerce carts filled with items at the slightest irritation, whether it’s too hard to navigate, or too many repetitive steps during checkout. These are fixable problems. According to Chris Mangone, vice...
Nearly half of consumers shop for retail products online and nearly one-third shop for groceries online, according to “Satisfaction in the Age of eCommerce,” a PYMNTS and Riskified collaboration based on a survey of 2,153 U.S. consumers. Get the report: Satisfaction in the Age of...
Today in food commerce, food prices skyrocket, and major restaurant brands open new off-premise-focused concepts. Plus, Michael Breed, senior vice president of Marketing at Brinker International, discusses how Chili’s is bringing flexibility to its value menu to draw in inflation-concerned customers. Fast Food Restaurants Feel...
Electric vehicle (EV) public charging stations installed using funds provided by the federal government’s Bipartisan Infrastructure Law (BIL) may be required to include contactless payment methods if proposed standards announced Thursday (June 9) are adopted. That’s one of the proposed requirements published by the Department...
Many restaurants have shuttered their doors permanently in the past couple of years, but this one may hit Americans especially hard — the final Howard Johnson’s has closed. Once ubiquitous, the chain’s last location, Lake George, New York, has been seen with a banner stating...