Watch more: Need to Know | Paymentus | Rob Eberly Billing used to be where the customer relationship ended for the month. The service was delivered, the invoice went out, the payment came in, and the provider moved on. For years, insurers and other service...
New research shows the insurance industry might not be equipped to deal with AI risks. Findings from the Artificial Intelligence Underwriting Company (AIUC), the subject of a Tuesday (July 14) Financial Times (FT) report, show that more than 90% of insurers’ exposure to artificial intelligence (AI) is in...
Watch more: Need to Know With One Inc’s Colin Zalewski For millions of drivers, paying an auto insurance bill is one of the most common financial transactions they make, yet it is also one of the least appreciated opportunities for insurers to strengthen customer relationships....
Insurance carriers are learning that the claims experience no longer ends when a claim is approved. In fact, the experience ends when the money arrives, and for many policyholders, faster access to funds now matters as much as the settlement itself. That shift is pushing...
Watch more: Digital Shift With Crystal Venture Partners’ Jonathan Crystal In the late 1680s, a man named Edward Lloyd opened a coffeehouse on Tower Street in London. The place filled up with sailors, merchants and ship owners swapping news about which boats had gone down...
Watch more: Need to Know With One Inc’s Ian Drysdale Insurance carriers are under pressure and operating on the edge. With margins often hovering between 1% and 2%, even small inefficiencies can erase profitability. One of the biggest and most overlooked drivers of margin compression...
France-based embedded insurance company Neat has launched a partnership with Visa. The collaboration is designed to “enhance the insurance and medical assistance services embedded within Visa cards,” the companies said in a news release Monday (April 13). Visa cardholders will get access to new insurance features, more transparency on protections,...
Watch more: Monday Conversation With Hippo’s Rick McCathron Ask most people about their homeowners insurance and you’ll get a shrug. It’s not exactly a dinner-table conversation starter. But behind that ho-hum product sits one of the most structurally complicated, climate-rattled and technologically disrupted markets in...
The insurance sector is colliding with a new customer rhythm. People can move money with a tap and ask an artificial intelligence (AI) assistant for advice in plain English. They bring those expectations to insurance: quick answers and fast follow-through. Yet many independent agencies are...