Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
OpenAI Says Deployment of Telemetry Service Caused 3-Hour Outage
December 13, 2024

OpenAI said its deployment of a new telemetry service caused a three-hour outage of all its services Wednesday (Dec. 11). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Artificial Intelligence
This Week in AI: Bots Transform Shopping as Tech Giants Roll Out Digital Assistants
December 13, 2024

This week in artificial intelligence, shopping assistants emerged across major tech platforms. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Artificial Intelligence
AI Shopping Bots Race to Fill Online Carts
December 13, 2024

Silicon Valley is unleashing artificial intelligence agents that can surf online stores, swipe digital credit cards and buy goods without a human lifting a finger — forcing eCommerce players to grapple with a future where the shoppers aren’t people. Get the Full Story Complete the...

Artificial Intelligence
Microsoft’s AI Vision Eyes Online Shopping Carts
December 13, 2024

Microsoft handed its artificial intelligence (AI)- powered assistant a pair of digital eyes, letting it peek over users’ shoulders as they browse the web and weigh in on everything from paint colors to wedding shoes. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
When Your AI Helper Has a Mind of Its Own 
December 12, 2024

A top artificial intelligence assistant recently defied attempts to shut it down during safety testing, raising questions about whether businesses can genuinely control the technology they’re rushing to adopt. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Artificial Intelligence
AI Deals and Earnings Paint Mixed Picture of Tech Transformation
December 12, 2024

In artificial intelligence (AI) news this week, new partnerships highlight intensifying competition in enterprise AI infrastructure. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
AI Opens Gold Rush in Niche Business Software Markets
December 12, 2024

Silicon Valley investors are seeing a wave of opportunities in specialized software for laundromats, chiropractors and other previously overlooked industries as artificial intelligence improves profit potential. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Artificial Intelligence
Adobe Takes Another Step in AI Push With Video Generation Tools
December 11, 2024

Adobe is expanding its artificial intelligence (AI) strategy with new premium video generation capabilities as the company builds on the success of its Firefly AI platform, which the company said has generated more than 16 billion pieces of content since launch. Get the Full Story...

Artificial Intelligence
States Lead AI Regulation Push as US Policy Interests Shift With New Administration
December 11, 2024

Nearly 700 AI bills surfaced in state legislatures in 2024, addressing issues from safety standards to deepfake controls. Colorado passed comprehensive legislation, while California vetoed a key bill, reflecting varied strategies as states fill the regulatory gap left by stalled federal action. Get the Full...