Want more loyal customers? Give them a smooth checkout experience and the payment options and shopping features they desire. It’s not rocket science, but it is a science. It’s also an art, as PYMNTS learned speaking with leading retailers for our recent article series, “Merchant...
The market for home furnishings is “likely getting worse before it gets better.” So said RH Chairman and CEO Gary Friedman Wednesday (March 29) during the luxury home furnishings company’s quarterly earnings call. Persistent inflation, record-high interest rates, an underperforming stock market, an unexpected banking crisis and a 45%...
Inflation is a pressure point, and consumers are pulling back on discretionary spending. And it may be the memberships — specifically the “value add” offered by those memberships — that keep individuals and families spending with a select few retailers. In other words, with the...
The RealReal has added resources to help consignors do business on the luxury resale marketplace. The firm has enhanced its consignment service model and added new sources of pricing data, The RealReal said in a Wednesday (March 29) press release. “Between their designated team and...
The Amazon and Walmart of pet product retailers — Chewy and Petco — know that pets are more than just animals to many people — they are companions and family members. Pet parents are more often than not willing to go to great lengths to...
Macy’s Chairman and CEO Jeff Gennette will retire in February 2024. He will be succeeded by Tony Spring, who was Macy’s executive vice president and Bloomingdale’s chairman and CEO and has now been appointed Macy’s president and CEO-elect and a member of the board of...
Discount retailer Dollar General is putting a new emphasis on beauty products. The company announced Wednesday it was unveiling “Beauty Reinvention,” a series of new store layouts in 300 stores that give shoppers an easier way to navigate its beauty and personal care items. “We...
Canadian athletic apparel company Lululemon Athletica Inc. reported impressive earnings for both the fourth quarter that ended Jan. 29 and full year 2022, indicating the demand for athletic wear has not waned. The company posted a 30% increase in net revenue for the fourth quarter,...
As merchants begin to clamp down on returns, more brands are revisiting how they handle this inescapable aspect of eCommerce, with Gap the latest to announce it’s trying a new way. In a Tuesday (March 28) press release, returns technology provider Optoro announced that Gap...
