Watch more: Monday Conversation With Kelly Cook of David’s Bridal When I sat down with Kelly Cook, it didn’t feel like an interview. It felt like we were getting right back into a conversation that never really stopped. Cook has always been direct about what...
Shopify launched Tinker on Thursday (March 26), a free mobile app that replaces the fragmented AI subscription stack most merchants currently navigate with a single guided environment for building brand assets, storefronts, social content and visual identity from plain-language inputs. According to Shopify’s announcement, Tinker...
An artificial intelligence (AI)-powered shopping assistant that was launched by Macy’s on Monday (March 23) has most often been used by customers to suggest products for completing an outfit and to see what items might look like on the customer, Bloomberg reported Thursday (March 26). These “complete...
The Home Depot has made two more moves in its effort to add to the products and services it offers Pro customers. The home improvement retailer’s subsidiary SRS Distribution entered into an agreement to acquire Mingledorff’s, a wholesale distributor of heating, ventilation and air conditioning...
Amazon has spent more than a decade automating its logistics network. The company has already deployed more than 1 million robots across its operations, and its recent acquisitions have steadily extended machine capability deeper into the fulfillment stack. What those investments did not solve was...
Retailers are cautioning that a lengthy war in Iran could mean higher prices in stores. As CNBC reported Thursday (March 25), among the companies sounding this warning is British clothing seller Next, which has accounted for $20 million in added costs that could materialize due...
The traditional eCommerce funnel ended at checkout. Once a consumer clicked “buy,” the retailer’s job was to deliver the product quickly and accurately. That framework pushed retail competition toward a familiar script: win on price, expand selection and deliver faster than everyone else. But this...
Amazon has expanded its free returns program to 10,000-plus U.S. drop-off points. The eCommerce giant announced Wednesday (March 25) that this expansion means that 80% of its U.S. customers now have a drop-off point within five miles of their home. These include 1,500 FedEx Office...
The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is increasingly no longer one coherent decision-maker. Instead, shoppers are two...