Watch more: Retail Media as the New Growth Engine: How CVS Is Merging Data, Loyalty and the In-Store Experience When most people think of CVS, they think of prescriptions, cough drops, or perhaps those famously long receipts. But those receipts, and every other customer touchpoint...
Watch more: What It Takes to Modernize a 75-Year-Old Brand In a market of dupes and downshifts, luxury has to earn its price tag all over again. “Luxury has gotten so outrageously expensive.” That’s Alex Angelchik’s blunt diagnosis of the current moment, a time when a...
Watch more: Fast Furniture? Why the Industry Is Finally Picking Up Speed Commerce is changing, and so are the rules that govern how merchants and consumers meet online. Few categories illustrate that better than furniture, where long buying cycles and fragmented experiences are giving way...
Levi Strauss & Co. is partnering with Microsoft to build an enterprise superagent designed to unify employee support, streamline retail operations and modernize the company’s data backbone. The companies said the Azure-native orchestrator will run inside Microsoft Teams and route requests across IT, HR, retail-support...
Watch more: Monday Conversation: Cox Automotive’s Jessica Stafford Buying a car has always been a big decision wrapped in an outdated process. It’s one of the largest purchases consumers make, yet the experience still feels stuck in another era. Part research project, part paperwork marathon,...
If the future is evenly distributed, so is nostalgia. The hottest holiday flex this year isn’t artificial intelligence in your earbuds. It’s a cassette in your Walkman, a crank on your game console, and a phone that does almost nothing on purpose. The past didn’t...
Walmart President and CEO Doug McMillon will retire Jan. 31, 2026, and he will be succeeded by Walmart U.S. CEO John Furner, the company said in a Friday (Nov. 14) press release. McMillon will remain on the board of directors until the June 2026 annual...
Amazon and Walmart have spent decades defining the competitive perimeter of American retail, each shaping consumer behavior at enormous scale. But no matter the innovations around convenience and the ongoing race to turn commerce invisible and frictionless, there’s always been a bigger factor at play...
“Retailers Expand Embedded Finance to Unlock Control and Customization,” a collaboration between PYMNTS Intelligence and Marqeta, explores how retailers are transforming payments from a back-end function into a front-line growth strategy. The study finds that embedded finance has become a core competitive lever for modern...