Opinion

Retailer/Customer Relationships: What Retail 2012 Can Learn from Retail 1912
February 16, 2012

Mary walks into her favorite store on her way home from lunch with a few friends. Upon entering the store she’s greeted by name by the shopkeeper and asked how she liked her purchases from two weeks ago. She’s also told that more of her...

Perfect Pairings: True Love Trifecta (and the Top Break-Up Contender)
February 13, 2012

Ah, Valentine’s Day – the day when love reigns supreme and couples rule. In the spirit of bringing a little romance to payments and PYMNTS.com – here are a few irresistible couples that everyone in payments really should <heart>, well, with one exception. Plastic cards...

Mobile Movers, Shakers and Shockers
February 13, 2012

I don’t know about you, but 2012 so far has left me a little breathless given the fast pace at which the payments industry has been moving since we all emerged from the New Year’s break. Maybe it’s the mild winter. No matter, the catalyst,...

PayPal’s Thompson to Take Reins at Yahoo
January 26, 2012

Talk about starting 2012 off with a bang! It can now be confirmed that Scott Thompson, President of PayPal since 2008, will become the CEO of Yahoo. The announcement is a real shocker for many reasons, but mostly because he will be leaving PayPal at...

Verizon May Say No: Where Does This Leave Google Wallet?
December 06, 2011

Couldn’t resist the opportunity to weigh in, briefly, on the story that had the Web in an uproar yesterday. Seems as though Verizon may be giving Google the proverbial lump of coal a little early this year by saying ixnay to its Wallet. (Read Verizon’s...

And Visions of Smartphones Dance in their Heads (and in the Stores)…
November 27, 2011

The holiday season is upon us. I know, wasn’t it just July? That aside, ’tis the season of parties, gift buying and giving, holiday songs and TV and movie classics that put the meaning of the holiday season in the proper context. And the holiday...

Op-Ed: Holy Commerce Batman, It’s the X.commerce Platform
October 16, 2011

Last week eBay and PayPal made news at its X.commerce Innovate Developer Conference in San Jose. It was a few days of back-to-back press releases, commentary and cyberbuzz as everyone tried to digest the announcements that came fast and furiously. Here is the rundown of...

2012: The Year of the Mobile Payment?
October 12, 2011

Mobile. Everywhere. Opportunity. Everywhere. This was the theme of the GigaOm Mobilize 2011 conference held one week ago in San Francisco. Over two days during 50 sessions, participants debated the impact of the mash-up of cloud computing and the mobile Web for driving new opportunities...

Handicapping Google in its Mobile Race with PayPal and Others
September 26, 2011

PART 1: • Handicapping PayPal in its Mobile Race with Google and Others PART 3: • Handicapping PayPal and Google in the Mobile Transaction Platform Race Yesterday, I gave my thoughts on what PayPal had going for it in its race to win or at...