As economic challenges continue for restaurants and their customers alike, these businesses are finding that consumers’ ordering channel preferences can put additional pressure on their margins. Research from PYMNTS’ new study “The 2022 Restaurant Digital Divide: Food Aggregators Find Their Footing,” which drew from an...
As nearly 4 in 10 consumers used food aggregators in the 30 days before our survey, it might seem that these purchases comprise a considerable share of the restaurant market — but aggregator-facilitated transactions are still a small share of the business. Even in the...
As quick-service restaurants (QSRs) rush to automate, their full-service restaurant (FSR) counterparts are forced to take a more nuanced view of innovation. While labor challenges demand some adoption of new technologies to make them run more efficiently, these restaurants are called upon to find the...
After years of being conspicuously absent from the DoorDash marketplace, Starbucks is finally appearing on the platform. The coffeehouse chain, the world’s largest restaurant company by revenue, revealed Tuesday (Sept. 13) that it has partnered with the United States’ leading aggregator as part of a...
As food prices rise, consumers are proving still willing to spend their money on meaningful dining experiences, but restaurants are finding that they have work harder to make the occasion worth their while. As George Felix, chief marketing officer at casual dining giant Chili’s Grill...
Across the restaurant industry, businesses have been shifting their focus away from digital ordering channels and toward the in-store experience throughout this year, but major brands are keeping their eyes on the digital prize and investing in the future of mobile ordering channels. Take, for...
As solution providers compete for restaurant spending, Square is making a play for a major untapped market in the United States: Spanish speakers. On Tuesday (Sept. 13), the financial services platform announced the launch of all its products and services in Spanish. Square Head of...
As food prices continue to skyrocket, restaurants are letting their margins take the hit, keeping price increases comparatively low to prevent trade-down and keep visits up. Findings from August’s Consumer Price Index for All Urban Consumers (CPI-U), reported by the U.S. Bureau of Labor Statistics...
When it comes to quick-service restaurants (QSRs), Starbucks has some of the more loyal customers out there, with the brand’s rewards program often upheld as the exemplar. Now, the coffeehouse chain is going to find out just how loyal its fans are with a new...