In the last decade — particularly during the pandemic’s peak — third-party food aggregators have dominated digital ordering and fulfillment in the restaurant space. The tide has begun to change, however. PYMNTS’ latest consumer research finds that just 8% of consumers used aggregators for at...
As restaurant brands around the world look to boost margins, many are turning to kiosks to dramatically reduce their labor needs. Quick-service restaurant (QSR) giant KFC, for one, has been rolling out self-service-only kiosk-powered restaurants in India, as Indian English-language business newspaper The Financial Express...
Tipping has reached a tipping point, so to speak, in the restaurant industry. As restaurants look to simplify their operations, tipping has become a major point of friction. There are complexities in divvying up tip payments by shift, by customer and by local regulations. There...
Restaurants’ labor challenges are so acute that many are turning away would-be diners, losing sales opportunities and potentially negatively impacting customer loyalty. By the Numbers According to data from the 2022 edition of PYMNTS’ Restaurant Readiness Index, which drew from a survey of more than 500...
Quick-service restaurant (QSR) giant McDonald’s is looking to drive sales by teaming up with sweet treat brand Krispy Kreme, exploring selling the latter’s donuts at its restaurants. The QSR chain announced Tuesday (Oct. 18) that it is adding these to the menu at nine locations...
SpotOn is looking to set its restaurant point-of-sale (POS) offerings apart with increasingly comprehensive solutions, most recently announcing Tuesday (Oct. 18) the launch of Experiences by SpotOn Reserve, powering reservation and waitlist features for special events. The feature enables event-specific menus, private dining room bookings,...
Many restaurants continue to leverage QR code menus to bring more efficiency to the dining experience, but by doing so, they risk alienating consumers of nearly all ages. By the Numbers Research from the June edition of PYMNTS’ Digital Divide study, “The Digital Divide: Technology,...
With online ordering transforming the restaurant industry, independents are struggling to catch up with the digital transformations many major brands have undergone. Consequently, tech providers are looking to offer tools to help them compete — and offer consumers the frictionless convenience they have come to...
With ongoing labor challenges intensified by consumers’ increasing expectations of convenience and access, restaurants are facing a very different landscape than they were even a year ago. In addition to running their on-premise and pickup businesses, restaurants are now expected to be available across different...