An estimated 66 million consumers, or 34% of restaurant patrons, tried a new restaurant for the first time in late September and early October. Between 10% and 17% of restaurant purchases come from first-time visitors, underscoring the significance of new customers for restaurants. Restaurants understand...
As independent restaurants continue to recover from the devastating blow dealt by the pandemic, the future is beginning to look a little brighter. By the Numbers Research from PYMNTS’ study “The Main Street Index Q3 2022: The Post-Pandemic State Of Play For Main Street Businesses,” which...
As technology takes over the restaurant industry, even full-service restaurants (FSRs) are facing increasing consumer expectations of digital efficiency. Chris Simms, founder and CEO of casual dining chain Lazy Dog Restaurant and Bar, which has more than 40 locations across eight states, noted in an...
At a time when many consumers are adding second jobs to augment their income, it seems PepsiCo is looking to supplement its core beverages and snack foods business via a new side hustle in restaurant technology that’s aimed at growing its presence in foodservice. The soft drink...
It was once a challenge for restaurants to take ownership of their online presence, putting many at the mercy of third-party aggregators or having to foot hefty bills for ads and placements. But thanks to tools like Google Business Profiles and Facebook Business Pages, restaurants...
The industry continues its rapid recovery after a swift tumble during the first years of the pandemic, as expressed by several different metrics. The food service industry is projected to hit $898 billion in sales this year, for example, and is expected to add 200,000 roles annually through 2030. This...
Think back to 2020 and 2021, when restaurant delivery was suddenly the pantry, kitchen and server to millions of Americans locked down at home. Operators fast-tracked solutions like the decision to open a digital front door that enabled diners to order online in brand-new ways....
Thousands of restaurants adopted mobile ordering during the pandemic, and now must go above and beyond to stand out from the competition. In this month’s “Restaurant Digitization Tracker®,” PYMNTS spoke with Karl Goodhew, chief technology officer at BurgerFi, about why data analysis is required to...
Restaurant technology platform Toast said the disproportionate challenges affecting independent restaurant operators provided a strong business opportunity to offer labor and productivity services to small- to medium-sized businesses (SMBs). The comments came as the company, which has a presence in around 74,000 restaurant locations, reported...