Amid ongoing economic challenges, technology in restaurants’ line-item invoice data can help improve buying decisions. This, according to restaurant management software company MarginEdge, which automates invoice processing and announced a $45 million Series C fundraise round last week. On the heels of the cash injection,...
Domino’s is “tipping” self-pickup customers again to meet the cost-saving needs of business and consumer. The quick-service restaurant (QSR) chain, which has nearly 20,000 locations around the world, announced Monday (Dec. 12) the return of its promotion to offer $3 credits for ordering carryout, a “tip”...
Restaurant group FAT Brands’ new tri-branded locations have been driving sales and boosting margins. In an interview with PYMNTS discussing the company’s first tri-branded location, featuring fast-casual concepts Fatburger, Buffalo’s Express and Hot Dog on a Stick, Mason Wiederhorn, chief brand officer of the company, which spans...
As restaurants face ongoing challenges, many are beginning to work together to pull through. Going from the lockdowns and other COVID-related challenges of 2020 and 2021 right into the current period of economic headwinds, small and medium-sized businesses (SMBs) in the industry are realizing that...
The fear of alienating customers may be keeping independent restaurants from increasing prices. As they struggle to balance the need to drive sales, to maintain a high quality of service and to mind their margins, price increases may be the only thing that gives them...
As restaurant brands look to secure consumers’ digital loyalty, McDonald’s is testing new store formats. The quick-service restaurant (QSR) brand announced in a company blog post Thursday (Dec. 1) that it is trying out a new concept at a store outside Fort Worth, Texas meant to boost off-premise efficiency....
Without physical spaces to establish trust, ghost kitchens must work harder to build customer relationships. In an interview with PYMNTS, André Moraes, senior director of marketing at PepsiCo Foodservice and head of PepsiCo Foodservice’s Digital Lab, explained what the food and beverage giant learned from...
By limiting the experience to mobile pickup, Chipotle is bringing its “Chipotlanes” to non-drive-thru locations. In an interview with PYMNTS, Chipotle Chief Development Officer Tabassum Zalotrawala described how the fast-casual brand is expanding the reach of its mobile drive-thru lanes by removing some of the...
An estimated 66 million consumers, or 34% of restaurant patrons, tried a new restaurant for the first time in late September and early October. Between 10% and 17% of restaurant purchases come from first-time visitors, underscoring the significance of new customers for restaurants. Restaurants understand...