With restaurants struggling to maintain profits, legacy B2B payment practices may drain revenue they can’t afford to lose. Although many restaurants have adopted consumer-facing innovations to stay competitive in a tight market, backend systems tend to lag behind. The July 2022 PYMNTS/Paytronix collaboration, “Restaurant Readiness...
Few things are more enjoyable than a pleasant meal at a favorite restaurant, but consumers have had to contend with bigger checks of late, which appears to be putting a damper on the dining experience. PYMNTS’ data finds that some consumers say that as costs...
With the digitization of the restaurant industry, aggregators’ marketplaces have become overwhelming for many consumers. In an interview with PYMNTS, André Moraes, senior director of marketing at PepsiCo Foodservice and head of PepsiCo Foodservice’s Digital Lab, explained that, in getting to know the ghost kitchen space, the company has noticed...
Restaurants are leveraging the digital shift to broaden audiences and add revenue streams. Take, for instance, Chicago-based fast-casual Italian beef chain Buona, which launched its direct-to-consumer (D2C) nationwide shipping business in 2020. In an interview with PYMNTS, Micah Peterson, director of finance and sales for the...
As restaurants seek to cut costs, PYMNTS data shows most prioritize maintaining food quality. A Word from Insiders Even the brands touting low menu prices the most are prioritizing food quality. In an interview with PYMNTS, Tim Hackbardt, chief marketing officer of quick-service restaurant (QSR) brand...
After years of explosive growth, ghost kitchens face a reckoning as consumers seek cheaper alternatives. Throughout the pandemic, the delivery-only virtual brand model proliferated, and through much of 2022, as brands noted the stickiness of consumers’ digital ordering habits, they continued to gain ground. Now,...
This week in restaurants, Chili’s closes its off-premises-only location and brands refine their drive-thrus. Casual dining brand Chili’s seems to be focusing on the onsite experience. The brand has closed down the pickup and delivery-only location it was testing in Dallas, Texas. The move was...
As efficiency-seeking restaurants test out automated technologies, Jamba is seeing its robotic kiosks prove promising. In an interview with PYMNTS, Geoff Henry, president of the chain known for its smoothies and juices, among other items, spoke to the progress of the brand’s partnership with autonomous...
Restaurants’ efforts to attract Generation Z to their digital channels appear to be paying off. The Context Restaurants and their tech partners have been working hard throughout the past year to drive digital adoption with zoomers. For instance, United States’ leading restaurant aggregator DoorDash announced...