The pandemic forced restaurants to pivot and deploy online platforms for contactless ordering, unified restaurant software, curbside pickup and delivery services to meet consumers where they were. These technologies were already becoming popular in the quick-service restaurant (QSR) space, but table-service restaurants had to deploy...
Restaurant technology company Olo is aiming to improve the payment process and sales by allowing customers to use saved information across brands through its “new Borderless” feature. While discussing its third quarter 2022 earnings release Wednesday (Nov. 9), the B2B software-as-a-service (SaaS) platform said that...
As restaurants deal with a tough labor market, business software company Oracle has debuted a mobile order and pay tool designed to let eateries “serve customers from anywhere.” The Oracle MICROS Simphony tool is a handheld point-of-sale (POS) and payment device that lets servers place...
There’s a new sheriff in town in this month’s edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps. Using a proprietary combination of publicly available information and app usage data to which PYMNTS has access, we rank restaurants’ mobile order-ahead apps each month, letting you know...
For a restaurant like Hooters, renowned for its distinct in-store experience, the recent embrace of virtual brands has not only leveraged the chain’s existing equipment and staff to drive additional sales but has also introduced it to countless new customers who had never eaten in...
While the best-case scenario for restaurants might involve all of their sales coming through their own direct ordering channels, ongoing labor challenges often make it so that the pros outweigh the cons when it comes to using third-party aggregators. Take quick-service restaurant (QSR) giant Yum...
As restaurants continue to struggle with labor challenges, PYMNTS research reveals that these issues affect the experience most noticeably for customers ordering their food for pickup. By the Numbers Research from the October edition of the PYMNTS Digital Divide study, “The 2022 Restaurant Digital Divide: Restaurant...
Restaurant technology has become dramatically more sophisticated in the past few years, but certain kinds of venues have been largely left behind in the industry’s digital shift. For instance, multi-activity locations that run a bar and/or restaurant in addition to these activities have a more...
With Hooters’ latest launch, the restaurant chain is taking its customers at their word when they say they come for the food. The brand, which has more than 400 restaurants across the country and abroad, announced Monday (Oct. 31) that it is adding a virtual...