On the surface, there seems to be no reason why shoppers wouldn’t want to sign up for rewards programs. Many consumers love the rush of scoring a deal, but more often than not, the promise of program-based rewards and discounted prices hasn’t been the irresistible...
There’s never a “good” time for retail security breaches, but it’s harder to think of a worse one for merchants than the holiday shopping season. PYMNTS breaks down some recent security news -- starting in the U.K. -- that ought to make retailers worldwide take...
The last mile is still a major obstacle in the delivery process, and as more customers expect same-day or even one-hour shipments, some startups are pulling all the stops to make sure they’re the ones brands look to for help meeting delivery windows. Get the...
The last two weeks have capped off what has been a less than spectacular three-month run for Walmart. The third quarter of 2015 opened with the news that Amazon had officially bounced Walmart from the #1 spot as the planet’s biggest retailer (by market cap),...
Europe is a major market for luxury good sales, servicing customers both on the continent and from overseas. But many of the retailers in that space are resistant to embrace digital commerce. It’s a missed opportunity, Jason Nyhus, VP of Marketing Strategy and Demand Generation...
The U.S. has holidays like Valentine’s Day and Christmas when couples are expected to exchange gifts, but China’s Singles’ Day proves even lonely hearts can get in on the retail action — and according to a recent Nielsen study, China’s lone wolves plan to do...
When the law of supply and demand tilts in retailers’ favors, they can usually charge higher prices for goods that some shoppers don’t want to wait for. When that dynamic slips in the other direction, though, it may leave some merchants unable to deliver in...
For consumers looking for an online destination that provides discount goods with a faint pastiche doomsday-prepping, there is really only one choice: Overstock.com. Because there are lots of companies that you can order inexpensive goods from online, but only one that is currently hoarding gold...
Think customer service begins and ends with a 1-800 number? Welcome to the future, time traveler from the 1980s. Today’s retail customer service lives in the space that the customers do -- social media. And just like the case for personal correspondence, there are right...
