The convenience of mobile order delivery has spurred top-line growth for quick-service restaurants. And, increasingly, several of the marquee names in the...
Subscription commerce, and the recurring payments tied to it, has advantages for consumers and merchants alike. There’s the lure of dependable top-line...
Black Friday and Cyber Monday have come and gone. With eCommerce now surging into the holidays, consumers may be mindful of the...
A significant number of consumers want their favorite quick-service restaurants (QSRs) to offer mobile ordering via applications. Yet a relatively small percentage of...
Voice-assisted and voice-activated devices are increasingly popular, and are becoming much better at reading emotions. Amazon, in one case, announced the debut of new Alexa...
Sharing economy platforms have become a force to be reckoned with, as a sizeable number of consumers use them to make their lives...
Subscription commerce is all the rage and shows every sign of continued growth in the next decade. Churn remains a challenge in the...
South Dakota vs. Wayfair was only the beginning. The Supreme Court ruling has started the ball rolling for states and municipalities to...
Payments made through the platform economy, through the online marketplaces that bring together individual buyers and seller – sometimes far-flung – happen...
Mobile order-ahead has had a substantial impact on the restaurant industry. The prevalence of delivery has increased since last year, primarily due to...
Food brands are making coffee more accessible by packing the energy-boosting ingredient into snack bars sold by one-time purchase and subscription. In tech, smart mirrors can...
Wrench is serving as a mobile source of mechanics – and saving consumers a trip to the auto repair shop. In retail, the Flat Tummy Instagram brand was...
Fraudsters are getting ever nimbler at tricking consumers into divulging information that is then used to compromise accounts. Against a backdrop where eCommerce...
When the question is about how to do something better as we head into the 2020s, the answer is to make it...
Customers want speed and security when transacting online or with various FIs and merchants. The problem is that fraudsters have increasingly been...
The universe of smart devices and connected things is undeniably growing by the day – name a common household item and there...
“Ghost” kitchens are changing the food delivery game as shopping embraces better visual technology. Challenger banks have a hard, but increasingly clear,...
For online merchants, knowing that the person on the other side of the transaction is who they say there are is of...
Fraudsters are wily, striving to stay one step ahead of authentication protocols and other efforts to stop bad actors from compromising consumers’...
SCA. PSD2. GDPR. The acronyms pile up. And for merchants, for European banks, for payment service providers, the landscape is changing for...
Retailers and other companies want visible, dependable top lines – and growth – amid lower costs. One way to get there is...
U.S. consumers are turning to technology to place food orders, and restaurants are looking to enhance the digital ordering experience. At the same...
Fast-casual restaurant groups are teaming with eCommerce firms to offer on-demand delivery via digital technology. Dine Brands, in one case, is partnering with Postmates to offer delivery from thousands...
Small and mid-sized businesses (SMBs) can make their operations run smoother by tapping into automated processes, electronic invoices and accounts receivable (AR) tools for digital payments....
eCommerce innovators and established brands are taking new approaches to food commerce. FIX, for instance, is changing the meal delivery model by ditching subscriptions and allowing customers...
Grubhub posted disappointing third-quarter earnings results and recently rolled out perks to serve VIP diners as the changing online food delivery space becomes more...
The share of consumers who own voice-activated devices has doubled as of 2017, with more of them using those devices to make purchases, listen...
Digital technology is changing the way consumers order food and is changing how shippers transport items. Mobile order-ahead technology is in use at sporting...
As mobile-order ahead takes the field, tap-to-pay gains steam. Efforts are afoot to repair the data trust deficit, while online financing promises to gain a new foothold. And...
Business-to-consumer (B2C) subscription companies are taking measures to reduce customer churn. In other retail news, beacons are fueling commerce innovation as more retailers try to get more...
The physical and digital worlds are converging, as consumers own and use connected devices more than ever before. These technologies provide consumers...
Direct-to-consumer (DTC) brands are aiming to make the chocolate industry more sustainable by cleaning up the supply chain with the help of blockchain technology....
Mastercard is doing its part to make instant payments available to more workers, and IKEA is working to bring the gig economy closer to home. Mortgages are...
Plans are afoot at Google to make the consumer experience better – and while that happens, millennials are increasingly turning to debit, which could have...
Autonomous technology is getting ready to take over the world – and better data is shaping the QSR consumer experience. Not all consumer...
As consumers and commerce get much more sophisticated, payment service providers and merchants are following suit. The vaping industry will tell us a lot about this innovation...
The world is full of innovative options – but as the old expression goes, you can lead a horse to water, but...
Ahead of the holiday season, gadgets of all types are gaining traction in consumer spend. As estimated recently by IDC, consumer spending...
Direct-to-consumer (DTC) brands are putting a new spin on athleisure wear, inspired by the CBD-based wellness trend. In restaurant technology, cloud kitchens have emerged as a...
The subscription model has its lures – especially for retailers and other consumer-facing customers. Chief among them: steady top lines that translate...
The battle for proper identity verification is an ongoing – and perhaps eternal – one. Knowing who’s on the other side of...
The deadline for strong customer authentication (SCA) came last month, and the new standards are among the final mandates of the revised...
Digital platforms are driving innovation in the health and wellness space. ClassPass, for instance, was designed as a one-stop digital shop that allows consumers to...
Taco Bell is among the major restaurant brands that has teamed with delivery service provider Grubhub to reach customers. Beyond its delivery efforts, the company is bringing self-ordering...
Maps are pointing the way toward innovations, disruptions and trends that could dominate the 2020s. In disbursements, instant payments and solutions are changing rebates, while in...
Neighbor.com aims to bring digital and mobile efficiencies to the self-storage industry with an Airbnb-like model. In digital fraud news, new global regulations and solutions are being deployed...
Technology offers the benefit of helping QSRs leverage knowledge about their customers’ preferences into stickier relationships. As voice ordering, inventory management and...
The world may not feel like a radically different place than it was 25 years ago – but in terms of what...
It’s not easy to stay caught up with the payments and commerce landscape when it seems to make big changes by the...
The era of eCommerce is firmly in place as the second decade of the 21st century winds down, with trillions each year...