Beating the paper chase remains an elusive goal, but one that is devoutly pursued by firms of all sizes – especially when it comes to travel and expense management. Reliance on paper receipts, hauled in from airlines and meals and taxis, tracked in spreadsheets, and...
Businesses are facing greater pressure to provide robust, digital know your customer (KYC) checks and other security measures amid increased interest in mobile onboarding. In banking, credit unions (CUs) are embracing digital services without losing sight of their roots. And in retail, Dunkin’ and Starbucks...
Gaming companies are taking digital authentication to the next level. Smart agents are rising to bring better customer service and fraud prevention to financial institutions (FI) and other digital players. In eCommerce, digital innovators are combining the ongoing consumer desire for online subscription retail with the rise of craft distilleries. And, in...
The Second Payment Services Directive (PSD2) is impacting the use of data for business and consumers around the globe, and the European eCommerce industry could be significantly affected by Strong Customer Authentication (SCA) noncompliance. In retail, merchants are increasingly turning their sights to resale commerce, and Livekick is bringing personal training to clients through its...
Point-of-sale financing just got a big boost via an acquisition that could lead to more payment synergies down the road. Meanwhile, the new world envisioned by the backers of PSD2 is coming into focus. Financial institutions are trying to crack a data problem, and there is news from...
As the Internet of Things expands, new questions are emerging about consumer privacy. New thinking, meanwhile, is evolving around the use of credit card rewards. Onboarding is getting a makeover — along with the question of how much friction is good friction — while APIs...
There’s a double-barreled threat pointed toward financial institutions, and now warnings are increasing about shadow banking. Meanwhile, there are moves afoot to remove friction from insurance, especially for SMBs. Danger lurks also when it comes the need for housing for vital professionals, but digital technology...
Consumers in the digital era want it both ways: In one context, they want to do it all for themselves and act as their own salesperson and cashier – only to quickly reach out for the power of community or the ability to team up...
As flowers are blooming in real gardens for spring, innovative ideas are blooming metaphorical gardens in payments and commerce. Things are getting faster and easier to purchase across channels, there’s active interest in making financial services more accessible and diverse. But with good growth comes...
