Consumers live their lives in a digital-first, connected world — habits formed after three years of a forced shift to digital. And they like it that way. But that’s today. In a March 2023 landmark study, PYMNTS asked 2,939 U.S. consumers about their use of...
Voice AI is smartening up to fulfill the promise of life without keyboards. Many of us have marveled at the dumbness of answers that, say, Siri often responds with, but voice AI has reached an inflection point where its natural language understanding (NLU) capabilities are...
The evolution of voice commerce is accelerating as years of experimentation and pilots reshape initiatives around increasing smart connected homes, cars and shopping experiences. At the Google I/O 2022 developer conference in June, talk was of sunsetting Conversational Actions, which has grounded Google voice application development...
Home is where the heart is — and home is where there will be a new, digital and audible front in the war over grocery shopping. In the latest PYMNTS “ConnectedEconomy™ Monthly Report: The Rise of The Smart Home,” nearly 2,700 U.S. consumers in May...
Every day they’re on the road, many professional truck drivers have to complete a driver vehicle inspection report (DVIR) that documents that they inspected their vehicles, report any issues with it vehicle and document any repairs. That typically involves a pen and paper or a...
With the difficult labor market restaurants are facing, many purpose-built technology companies have come to the fore, offering automated solutions to make operational processes more efficient. Now, as these challenges continue, leading ResTech solutions providers are noting the need to get on board. Square, for...
Audio-electronics maker Sonos will be debuting a digital assistant in a market crowded by big players like Amazon and Apple, Bloomberg reported Wednesday (May 11). Called Sonos Voice Control, the service will focus on controlling media content on the company’s devices rather than being a...
Instagram might be cooking up a new feature: letting people send voice messages in response to stories. This is according a report from Engadget citing developer Alessandro Paluzzi, who has shared a screenshot of the feature. The report speculates that this could be a new...
Restaurants on the leading edge of voice commerce may have to expect consumer hesitancy. Research from PYMNTS’ The 2022 Global Digital Shopping Index: The Digital Transformation of Retail and the Consumer Shopping Experience, created in collaboration Cybersource, which surveyed 13,000 consumers and 3,100 merchants across...
