When it comes to retail customer service, the mobile side is an untapped resource, according to new data from an Econsultancy survey that looked at how retailers plan to alter their customer experience budgets. Get the Full Story Complete the form to unlock this article...
EBay played a crucial role in the early B2P and P2P e-commerce revolution, but B2B commerce hasn’t quite caught up with the digital shift. Emerging research shows that unless suppliers offer quality online shopping experiences for B2B buyers, they’ll lose out on some major business....
Last month, PayPal found itself with a new competitor in Latin American mobile wallet startup Yepex. Now, Yellow Pepper, the company that started that mobile wallet, got some extra funding that could heat up the competition even more. Get the Full Story Complete the form to unlock...
China has blasted past the half-billion mobile users mark. A report from the Beijing government’s China Internet Network Information Center (CNNIC) says the number of mobile Internet users climbed to 557 million as of December 2014, up 11.4 percent from the year before, TechCrunch reported....
The number of retailers who offer customers a mobile commerce option has doubled in the past year — but m-commerce fraud is growing even faster, according to a new study from LexisNexis. Get the Full Story Complete the form to unlock this article and enjoy...
Chinese online giants Alibaba and Tencent, who have gone toe-to-toe over everything from taxi rides to banking, appear to be escalating their battle once more, Tech in Asia reported. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
While U.S. banks are closing or shrinking branches at a steady pace in the face of the rise in online banking and mobile banking apps, European banking giant Banco Santander sees those branches as a competitive advantage that online-only banks can’t match, according to Finextra....
Apple has updated its list of financial institutions that fully support Apple Pay with another 15 banks and credit unions, bringing the total to 61, 9to5 Mac reported on Tuesday (Feb. 3). Get the Full Story Complete the form to unlock this article and enjoy...
Google is one of dozens of merchants who asked a New York court on Friday (Jan. 30) to dismiss their lawsuits against Visa and MasterCard claiming that the card brands conspired to fix interchange fees for credit cards, Law360 reported on Monday (Jan. 2). Get...
