Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Federal Healthcare Agencies Prepare for Agentic AI
January 23, 2026

The U.S. Department of Health and Human Services’ Advanced Research Projects Agency for Health (ARPA-H) is seeking proposals for a multiyear initiative to spur the development and approval of agentic artificial intelligence systems capable of performing clinical tasks previously limited to clinicians. Get the Full...

Artificial Intelligence
KeyBank Taps $100 Million Increase in Technology Spend
January 23, 2026

Banks are increasingly turning to artificial intelligence to cut costs and improve customer service, with savings showing up most clearly in call center operations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Artificial Intelligence
Anthropic Says Most Gen AI Use Still Involves Human Oversight
January 22, 2026

Predictions about generative artificial intelligence (AI) often focus on extremes, from mass job displacement to sweeping productivity gains. New usage-level data from Anthropic offers a more measured picture of what is happening inside real workflows today. Get the Full Story Complete the form to unlock...

Artificial Intelligence
Microsoft Brings Agentic AI to Retail Robotics
January 22, 2026

Microsoft outlined this week how agentic artificial intelligence (AI) robots and vision-enabled agents are already changing in-store operations, customer service and workforce workflows. The shift marks a break from earlier retail AI deployments that focused on analytics dashboards, chatbots or recommendation engines. Get the Full...

Artificial Intelligence
Medical Schools Use AI Patients to Help With Clinical Training
January 22, 2026

Medical schools and teaching hospitals in the U.K. and U.S. are increasingly using artificial intelligence (AI)-generated patients to train future doctors. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Artificial Intelligence
Elon Musk Says Tesla Will Sell Humanoid Robots to Public by Late 2027
January 22, 2026

Tesla will be selling humanoid robots to the public by the end of 2027, CEO Elon Musk said Thursday (Jan. 22). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Artificial Intelligence
OpenAI CEO Sam Altman Seeks $50B From Middle East Investors
January 22, 2026

OpenAI CEO Sam Altman has reportedly been meeting with investors in the Middle East. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Artificial Intelligence
YouTube Expands AI’s Role in the Creator Economy
January 22, 2026

YouTube plans to deepen its use of artificial intelligence (AI) across content creation, moderation and experimentation in 2026, according to a Wednesday (Jan.21) blog post from Chief Executive Neal Mohan. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Artificial Intelligence
Google Recruits Hume CEO Alan Cowen to Bolster Voice AI Efforts
January 22, 2026

Google DeepMind inked a licensing agreement with voice artificial intelligence startup Hume AI, Wired reported Thursday (Jan. 22). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...