Digital Fraud Tracker

Digital Fraud - January 2021

• An interview with KP Brendel, director of marketplace operations at Swap.com, about
  how the online thrift and consignment store leveraged in-house and third-party expertise to protect its customers’ holiday shopping experiences from digital fraud
• The latest digital fraud developments, including why consumers’ trust in retailers often relies on security transparency and how fraud rates have increased 55 percent since the pandemic’s onset
• A Deep Dive analyzing how various digital fraud types affected the 2020 holiday shopping season and the tactics retailers are deploying to reduce these schemes’ impacts

Digital Fraud - December 2020

• An interview with Luke Rauch, Walgreens vice president of customer experience and owned brands, on why digitizing promotions is key to stopping promotion abuse fraud
• The latest digital fraud developments, including a rise in account takeovers during the ongoing holiday shopping season and details on a recent spike in card fraud losses in the U.K.
• A Deep Dive analyzing how the pandemic has enhanced the risks and the associated costs of promotion abuse for merchants in the 2020 holiday season

Digital Fraud Tracker - November 2020

• An interview with Megan Kakani, VP of product and innovation at KeyBank, on how the COVID-19 pandemic is making authorized push payment (APP) fraud trickier to fight as well as how banks can leverage a multilayered approach to neutralize emerging threats
• The latest payments modernization developments, including an increase in BOPIS fraud and the recent spike in COVID-19-related phishing attempts
• A Deep Dive analyzing how banks can leverage behavioral biometrics to reduce APP fraud’s impact

Digital Fraud - April 2020

• An interview with Greg Firestone, vice president of data science at Allstate, on how the insurance company is deploying AI and machine learning technologies to fight insurance fraud
• The latest digital fraud developments, including a 73 percent increase in online payment fraud attempts and a COVID-19-related cyberattack on the Department of Health and Human Services
• A Deep Dive analyzing forms of insurance fraud committed by cybercriminals as well as in-house service providers or insurance adjusters, and how they can be stopped

Digital Fraud - March 2020

• An interview with Raghu Valipireddy, senior vice president and chief information security officer at Axos Bank, on how the bank’s multilayered filtering approach removes fraudulent bots while keeping the beneficial ones intact
• The latest digital fraud developments, including a potential rise in cybercrime due to COVID-19
• A Deep Dive analyzing how new schemes like synthetic identities are making mobile application fraud harder to fight

Digital Fraud - February 2020

• An interview with Rajan Kapoor, director of security for Dropbox, about how the cloud platform takes a three-pronged approach to keeping its cloud data secure
• The latest digital fraud developments, including a surge in online dating fraud in the Netherlands
• A Deep Dive analyzing how unsupervised machine learning is being used to secure cloud-based services

Digital Fraud - January 2020

• Emily Heath, chief trust and security officer at DocuSign, discusses how the company leverages both threat intelligence and employee awareness to protect itself and users against phishing
• The latest digital fraud developments, including an attack that forced New Orleans to declare a state of emergency
• A Deep Dive analyzing the dangers phishing poses to the workplace, and how employees can fight it

Digital Fraud - December 2019

• An interview with Eric Lorenz, vice president of finance operations for Priceline, about how the online travel agency leverages artificial intelligence to balance security and customer convenience
• The latest digital fraud developments, including a new JavaScript skimmer plaguing eCommerce checkout pages
• A Deep Dive analyzing clean and friendly fraud as well as the factors that make them so difficult for many fraud detection systems to stop

Digital Fraud - November 2019

• An interview with Gui Karyo, chief information officer at Ticketmaster North America, about how the eCommerce platform uses machine learning and other anti-fraud mechanisms to distinguish fans from fraudsters
• The latest headlines from around the digital fraud space, including new anti-fraud measures from Facebook and U.K. bank TSB
• A Deep Dive examining the dangers that reshipping fraud can pose to both customers and businesses

Digital Fraud-October 2019

• Nathan Garnett, general counsel of P2P eCommerce marketplace OfferUp, on how machine learning helps human specialists protect platforms from fraudsters
• The latest headlines, including how AI can be used to identify fraud’s signs within milliseconds and combat illicit traffic
• A Deep Dive highlighting new malicious bot advancements and how companies are fending off these attacks

Digital Fraud - September 2019

• Andrew Sloper, head of digital identity and authentication at Chase, explains how machine learning tools are being used by the bank to develop a layered and preventative approach to fighting fraud
• The latest fraud headlines, including the Federal Trade Commission’s warning to consumers about romance scam activities
• A Deep Dive highlighting the pros and cons of using unsupervised machine learning for anti-fraud efforts

Digital Fraud - August 2019

• Rob Leathern, Facebook’s director of product management, on how the company prevents ad fraud via automated detection systems and thorough advertiser vetting
• The latest digital fraud developments, including an attempted North Korean cyberattack on an African bank
• A Deep Dive analyzing the ever-changing face of ad fraud and how developers are fighting back

Digital Fraud - July 2019

• Notable headlines on fraud, including how social media channels are being utilized by fraudsters in the U.K.
• Nicolas Kopp, U.S. CEO for challenger bank N26, on the fraud challenges and concerns the company faced when entering the U.S. market
• A Deep Dive exploring why phishing schemes remain one of the most dangerous types of fraud

Digital Fraud - June 2019

• Joseph Sieczkowski, head of technology architecture and data at BNY Mellon, talks about how the bank is using AI and data analytics in its fight against cybercrime
• A Deep Dive outlining fraud in the video game industry, and how gamers and platforms can protect themselves from account takeovers
• Notable headlines from around the space, including biometric technology advances, new social media threats and dark web marketplace shutdowns

Digital Fraud - March 2019

• Amy Hsu, vice president of product and research for SchoolsFirst Federal Credit Union, discusses how it works to make Zelle transactions frictionless for members and while keeping fraudsters at bay
• A Deep Dive that outlines how real-time payment systems have made certain types of fraud – including account takeovers and “money mules” – more prevalent
• Notable headlines from around the space, including an uptick in CNP fraud in rural Australia, Amazon’s new payment service in India and more

Digital Fraud - January 2019

• A Deep Dive exploring the rise of fraud during the holiday season, and what retailers can do to combat cybercriminals
• Notable headlines on fraud, including news surrounding fraud in luxury retail and what security and fraud prevention measures luxury brands are taking
• Neiman Marcus’ chief information security officer, Shamoun Siddiqui, and its director of security architecture, Kyle Ciborowski, discuss how luxury retailers can protect themselves against fraudsters as they turn to artificial intelligence, machine learning and automated bot attacks to mimic human customers

DIGITAL FRAUD - February 2019

• A Deep Dive exploring the rise of identity theft and how it’s affecting financial institutions
• Notable headlines on fraud, including news surrounding the rise of synthetic identity theft, application fraud and account opening fraud
• Dickson Chu, head of global portfolio management for Spanish banking group BBVA, on how banks can better protect against fraud in a world where fraudsters have their hands on millions of stolen credentials for identity theft and account opening fraud