Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than ever. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
More than one year after regulators in the United Kingdom vowed to analyze the impact of artificial intelligence (AI), a report details the challenges and recommends governance of the controversial tech tool. Get the Full Story Complete the form to unlock this article and enjoy...
Three U.S. lawmakers have introduced a measure that pledges to bring transparency and regulation to the software, algorithms and other automated systems designed to make critical decisions about many aspect of Americans’ lives, according to a Feb. 3 announcement. Get the Full Story Complete the...
Artificial intelligence (AI)-based financial platform Personetics on Wednesday (Jan. 19) announced that it has raised $85 million in growth funding from software investment firm Thoma Bravo. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Patience is in short supply in a lot of places these days — and the business world is no exception. It’s tough to get a company executive to wait out something to see what happens or where things go in a world that’s moving so...
Acquiring banks are under intense pressure to process transactions efficiently while detecting and preventing fraud attempts. That’s a growing challenge due to recent increases in both payments volume and fraud attacks. To manage these trends, many acquirers are using artificial intelligence (AI). Get the Full Story Complete the...
Sudhir Jha, senior vice president and head of Mastercard’s Brighterion unit, told Karen Webster in the most recent On the Agenda discussion that artificial intelligence (AI) can strengthen credit and risk management and broaden its value well beyond simply improving day-to-day operations. Get the Full...
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A top Google software engineer is causing some controversy — and possibly dropping hints — by downplaying the future of voice-enabled search in favor of other modalities. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...
