There is nothing worse than trying to get customer service from a less than fully functional chatbot or automated voice system. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...
The heart of home sharing is authenticity. You occupy the homes of actual people who live in cool destinations rather than expensive, impersonal hotels that serve up sanitized versions of local life. The most visible and talked-about brand in home sharing for years has been...
For all the talk about artificial intelligence (AI) in financial circles at present – it seems everything is “AI-powered” – it turns out there’s a lot less genuine AI in place than we might have imagined. Get the Full Story Complete the form to unlock...
There is scarcely a financial institution (FI) that does not claim to be using artificial intelligence (AI) in some capacity or other. Yet, these claims do not always rest on a solid foundation. What some banks purport to be AI is often lumped together with...
In the service of business, of society at large, artificial intelligence (AI) can be effective. It can be fast. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...
Fraud prevention firm Kount is introducing the Identity Trust Global Network for the establishment of real-time identity trust using artificial intelligence (AI), Kount announced today (Feb. 10). The Boise, Idaho-based cybersecurity firm said Identity Trust establishes “trust for each identity behind every interaction, including payments, account...
Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. call centers, Citi announced on Monday (Feb. 3). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...
With an array of bills brought forward by lawmakers during this legislative session, Washington state could become a leader in artificial intelligence regulation. The legislation homes in on digital profiling as well as biometric screening and is part of a wider list of bills related...
With the new IBM Policy Lab, IBM is looking to regulate artificial intelligence (AI) development in a way that is safe, but does not infringe upon the creation of new technology, reports said. The lab, soft-launched in November, will allow IBM the space and time...
