Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year, the company said in a press release on Wednesday (Dec. 11). Get the Full Story Complete the form to unlock...
Friction is everywhere – even the not-quite-vacuum of outer space has it. Closer to earth, friction can make a mess of commerce and payments, especially as impatient consumers have multiple options for where to spend their time and money. Get the Full Story Complete the...
Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. 19). Get the Full Story Complete the form to unlock this...
To catch payments fraud, man and machine must work together. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...
When field-based workers like truck drivers or cleaning service contractors encounter work-related expenses on the job, they might reconsider the purchase if they think there will be a delay in getting reimbursed. This could also result in delays for customers and negatively impact a company’s...
Artificial intelligence has not been adopted to the level at which some futurists might have envisioned — we’re not at the mercy of the robots, after all. To get a sense of where we are now, and where we are headed as AI continues to...
OakNorth, a FinTech backed by SoftBank, has hired former Google executive Sunil Chandra to lead its artificial intelligence (AI)-based technology arm. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...
The real power of AI, Mastercard SVP and Head of Brighterion, Sudhir Jha told Karen Webster, is in offering solutions that dynamically respond to risks as they appear, without inserting stumble steps that slow down the customer’s front-end security.
In eCommerce, the right visual images pay dividends when it comes to inducing shoppers toward impulse buys (or at least impulse browsing) across online platforms and marketplaces. Richard Noguera, chief information security officer at Yapstone, tells PYMNTs that among younger shoppers – Millennials especially –...
