Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Clothing In Context Boosts Sales, Cuts Costs
March 29, 2018

One of the biggest challenges facing the apparel market today may not sound like a challenge at first: the sheer volume of choices available. This leads to lack of loyalty toward specific brands, and retailers and can also overwhelm customers to the point where they...

Artificial Intelligence
IBM Gives Alexa Another Rival With Watson Assistant
March 21, 2018

IBM has launched Watson Assistant, an artificial intelligence (AI) agent for companies looking to build their own voice-activated virtual assistants. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Artificial Intelligence
No Cashier? No Problem: The Checkout-Free Future Of Grocery
March 19, 2018

What’s a grocery store to do if it wants to go cashier-less but it’s not Amazon Go? There are a number of tech companies trying to answer that question for stores of all sizes, from large chains down to smaller mom-and-pop markets. Get the Full...

Artificial Intelligence
Washington Finally Takes AI Seriously
March 16, 2018

One of America’s top defense and foreign policy think tanks has announced the creation of a Task Force on Artificial Intelligence and National Security to look into AI’s impact both in the U.S. and around the world. Get the Full Story Complete the form to...

Artificial Intelligence
Why Fluidity Is The Future Of Voice AI
March 16, 2018

While often painted as hesitant to jump on board with the next big technological advance, banks of all sizes are more than ready to get going with voice-activated AI, says FIS Mobile SVP and group executive Doug Brown. Get the Full Story Complete the form to unlock...

Artificial Intelligence
The Place For AI In Retail’s Future
March 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million. By 2025 — less than a decade later — it’s projected to reach $27,238.6 million — a 38-fold increase — according to...

Artificial Intelligence
Smart Speakers In Nearly 20 Percent Of U.S. Homes
March 08, 2018

With smart speakers growing in popularity, Voicebot, the voice bot technology company, has found that 19.7 percent of adults in the U.S. have access to a smart speaker, up from under 1 percent a mere two years ago. Get the Full Story Complete the form...

Artificial Intelligence
Voice Commerce: User First, Channel Second
March 06, 2018

When working with an emerging technology – like voice-activated AI, for example – it is easy to get one’s head turned by novelty. The experience itself is highly novel – not to mention unique, noted Luke Starbuck, vice president of marketing at Linc Global – because unlike...

Artificial Intelligence
Getting A Better Conversation Out Of A Smart Virtual Assistant
February 28, 2018

Consumers are increasingly comfortable chatting with their robot friends. A quick glance at the PYMNTS/Visa How We Will Pay survey indicated that a growing segment of consumers are already pursuing connected commerce experiences through a variety of devices and interfaces and are highly enthusiastic about...