Consumer Insights

Consumer Insights
Global Payments Choice Determines Consumers’ Merchant Loyalty
September 28, 2022

To get a sense of where we are right now in the omnichannel evolution, it pays to have a holistic view — a global view, in fact. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Consumer Insights
Pinwheel Launches New Consumer Income Data Product for Banks, FinTechs 
September 27, 2022

Income and employment data provider Pinwheel has launched a new product that provides up-to-date consumer income data — including historical, current and projected data. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Consumer Insights
Consumers Trade Restaurant Meals for Upscale Brands at Home
September 27, 2022

As food prices rise, many consumers are eating at home more often, offering premium consumer packaged goods (CPG) brands the chance to attract new customers. Even as many shoppers trade down, opting for less expensive grocery products, premium CPG brands somewhat counterintuitively have a unique...

Consumer Insights
Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
September 26, 2022

When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give up for $5 off. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
Checkout Data Helps Icons (and Upstarts) Flex Brand Muscle
September 23, 2022

Ideas around using data insights to pinpoint what value and experience really mean to consumers as huge economic trends overlap are the obsession of brands, merchants and payments firms as the digital shift moves into a next phase of removing channel boundaries. Get the Full...

Consumer Insights
4 in 10 Restaurant Customers Say Dining Has Become Less Personal
September 15, 2022

As restaurants look to maintain customers’ spending in the face of economic pressures, they must be wary of a widely held sentiment among consumers that dining is becoming impersonal. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
Data Brief: 37% of Online Shoppers Wanted Price Matching But Didn’t Get It
September 13, 2022

With research finding that 91% of consumers said a smooth checkout experience engenders loyalty with merchants and brands that provide it, checkout friction is being singled out as a step that can be vastly improved, bringing benefits to both parties in a transaction. Get the...

Consumer Insights
70% of Consumers Bought Food From Restaurants in July, Down From May Peak
September 07, 2022

For restaurants, summer usually brings with it a rush of spending, with consumers enjoying the warm weather and splurging for meaningful dining experiences during their vacations. Yet, this year, the summer rush did not last very long. Get the Full Story Complete the form to...

Consumer Insights
Consumer Spending, Personal Income up in July
August 26, 2022

Consumer spending increased 0.1% in July from a month earlier, with an uptick in outlays on services and long-lasting goods and a decrease in gasoline spending. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...