Exclusive Series

Can Governments Ignite Financial Inclusion Programs?

The PYMNTS.com Financial Inclusion TrackerTM provides the organizing framework for evaluating and examining the players that provide digital financial inclusion services to the billions of underbanked and unbanked around the world.


  • Is bitcoin relevant in developing markets? Apparently some innovators believe so. Africa’s mobile money market is poised to grow to $15 billion in the next five years, and startups including BitX, ICE3X and Bitsoko are hoping that will help them build in a demand for bitcoin.
  • Big players launch new initiatives. Visa has upped the ante in the developing markets by opening a development center in Bangalore and launching mVisa, a mobile payment service that the company will test in Southern India.
  • Going beyond money in. As the market matures, advanced services including peer to peer lending and bill pay are outperforming essential services of mobile banking and airtime top-up.


Player Updates

  • This edition includes 8 new companies: Azimo, IDT Corporation, BitX, Telma, Tigo, Mobile Financial Services, WorldRemit and Transfast.
  • We also updated profiles of two existing players: Nettcash and Airtel Money.


This month’s tracker includes a detailed commentary on how government-sponsored initiatives can sometimes be the boost that markets need to move financial inclusion initiatives forward.  



Latest Insights: 

The Which Apps Do They Want Study analyzes survey data collected from 1,045 American consumers to learn how they use merchant apps to enhance in-store shopping experiences, and their interest in downloading more in the future. Our research covered consumers’ usage of in-app features like loyalty and rewards offerings and in-store navigation, helping to assess how merchants can design apps to distinguish themselves from competitors.

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