Sections
Tracker Series
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3.6KDigital BankingInside Synchrony Financial’s AML Playbook
Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. Many want more options and control...
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3.4KCross-border PaymentsSubscription Payments Meet Emerging Markets
Subscription-based offerings can be key to helping business-to-consumer (B2C) companies establish long-running relationships and lock down more predictable revenue streams. Effective subscription...
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3.3KAccounts PayableInside UMB Bank’s AP Automation Agenda
Accounts payable (AP) departments all too often employ inefficient processes that slow down workflows, and delay supplier payments. Reliance on outdated...
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3.2KRegulationTrending: How EU Regulators Are Complicating SCA Compliance
Strong Customer Authentication (SCA) is just weeks-old and already mired in controversy. Merchants in the European Union (EU) are still wondering exactly...
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4.5KAuthenticationDoes KBA Have A Place In Online SMB Credit Checks?
As digital identities fast become a part of everyday life, the identity verification market is expected to reach $12.8 billion by 2024....
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3.9KRestaurant innovationInside Taco Bell’s Omnichannel Overhaul
The latest figures from the National Restaurant Association paint a promising picture for the U.S. restaurant market. Overall, restaurant sales are on...
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4.0KDisbursementsRakuten On Growing Demand For Instant Rebates
Consumers are no longer willing to wait for even the simplest of disbursements. Whether they’re waiting to receive government payments, wages or...
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5.3KFraud PreventionChase On Using Machine Learning To Crack Fraud’s Goldilocks Conundrum
The global threat of fraud shows no signs of slowing down. Losses related to fraud are valued at $14.7 billion, according to...
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4.0KNext-Gen Sales TaxTrending: Close But No Cigar? What Local Sales Tax Laws Mean For Tobacco eSellers
Countries around the globe are launching new digital sales taxes in efforts to improve their revenue streams and create more balanced business...
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2.9KFaster PaymentsDeep Dive: The Benefits And Challenges Of Real-Time Push Payments
Consumers, businesses and governments are seeing faster payments as a path to greater convenience and financial security, and this growing demand is...
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4.2KMobile Order AheadHow Dunkin’ Uses AI For Order Ahead Analytics
Digital food ordering is more popular than ever, with restaurant delivery expected to grow at three times the rate of on-site dining...
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3.0KIntelligence of ThingsDr. Alexa? How Voice Assistants Can Cure Patient Billing’s Ills
Fifth generation (5G) networks are slated to be in use around the world by 2020. These networks offer higher data processing, lower...
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3.7KFaster PaymentsServing Mobile P2P Payments To The Gen X Crowd
Financial providers worldwide are working to give small and medium-sized businesses (SMBs) quick access to their funds. Digital banks, for one, are...
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3.1KCredit UnionsTRENDING: How Credit Unions Give Digital The Personal Touch
Credit unions (CUs) are facing an ever-shifting financial services landscape. Advanced technology is increasingly raising the stakes of how CUs should operate,...
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3.2KSpend ManagementHow Spending Cards Lighten Solar Installation’s Financial Burden
The U.S. construction market is on track to reach $1.8 trillion by 2023. In order for construction firms, contractors and subcontractors...
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3.2KSubscription CommerceHow Butcherbox Raises The ‘Steaks’ For Fighting Fraud
Subscription-based businesses have become all but ubiquitous over the past few years. Customers can have anything from razors to clothing to toys...
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7.0KDigital BankingU.S. Bank: Machine Learning Is Banks’ Best Bet Against Fraud
Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and the losses are set to further increase as this...
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4.4KB2B PaymentsConstruction Payments: Building The House With Virtual Cards
In today’s highly interconnected ecosystem, businesses rely on many other companies to keep their operations running smoothly. The timeliness of B2B payments...
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3.9KCross Border CommerceTrending: Why BlueJeans Pays Local On A Global Commerce Stage
Subscription providers would be the first to state that payments need to move seamlessly and continuously across borders. Consumers do not want...
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4.3KRegulationHow Merchants Can Brace For SCA’s Looming Deadline
In only two days, banks, payment providers and merchants in the European Union will finally hit the controversial deadline for compliance with...
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4.5KRestaurant innovationInside Domino’s Data Strategy For Driving Customer Loyalty
Technology is an essential ingredient that connects consumers with their favorite food brands. Whether they have a hankering for burgers, pizza, tacos...
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5.7KAMLHow FinTech Apps Can Ace Security
Businesses that fail to comply with anti-money laundering (AML) and know your customer (KYC) regulations risk major regulator fines and irreparable damage...
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4.5KAuthenticationInside Australia’s Push For A Safe And Trusted Digital ID
The use of digital identities is becoming commonplace, and consumers are largely satisfied with their presence. In fact, PYMNTS’ Digital Identity Lifestyle...
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4.2KDisbursementsHow AI Makes Claims Payouts Faster And Smarter
Seventy percent of gig economy workers are still living paycheck to paycheck, despite pulling in more money than ever. Instant payments and...
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4.3Kcall center commerceHow TD Bank Uses Voiceprints To Personalize — And Secure — Call Center Interactions
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers...
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3.3KNext-Gen Sales TaxReport: The Risky Business Of Navigating Online Sales Tax For Merchants
Consumers are flocking to eCommerce, and more than 230 million U.S. consumers are expected to be shopping online by 2021. Merchants are...
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4.1KFraud PreventionTrending: How Facebook Unfriends Ad Fraudsters
Digital fraud continues to be one of the most pressing issues that marketplaces face today. Experts estimate that total fraud losses in...
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3.6KSpend ManagementSpend Solutions That Drive Delivery’s Last Mile
Cash flow is the lifeblood for many small- to mid-sized businesses (SMBs). Without it, many SMBs wouldn’t be able to cover their...
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4.2KCredit UnionsReport: Data Key To Credit Union Member Retention
One of the largest factors that sets credit unions (CUs) apart from large banks and FinTech providers is their emphasis on member...
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5.3KAutomated RetailTrending: The New Face Of Kiosk Retail
Supermarkets are turning to automated solutions to help them meet customers’ demands for rapid in-store shopping and delivery. Grocery chain Giant Eagle,...
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6.4KDigital BankingTrending: FIs Use AI To Challenge Challenger Banks
Legacy banks have their work cut out for them if they want to survive another century as key players in the digital...
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5.8KIntelligence of ThingsiRobot On Cleaning Up Smart Home Security
With more than 8.6 billion connected devices in use worldwide, the appetite for IoT is only growing, with the technology being put...
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5.9KMobile Order AheadHow Chipotle Is Keeping Rewards Out Of The Hands Of Hackers
Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards...
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5.7KSmarter PaymentsBanks Tap FinTechs For Remittance Overhaul
The cross-border payment market is thriving, and trends are expected to continue over the next few years. In fact, cross-border payments are...
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5.1KFaster PaymentsCan On-Demand Pay Stop QSRs’ Employee Churn?
The faster payments landscape is changing rapidly, most recently with the U.S. Federal Reserve’s announcement that it will launch its own real-time...
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5.4KRegulationAs SCA Deadline Looms, Merchants Scramble
Strong Customer Authentication (SCA) will officially roll out in one month. The regulation is aimed at protecting consumers and merchants alike from...
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7.2KAuthenticationThe Fed’s Dos And Don’ts For Digital ID Verification
The use of digital ID verification methods is becoming more prevalent in consumers’ everyday lives. With that shift, governments such as the...
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4.8KDisbursementsPutting AI In The Auto Insurance Claims Drivers Seat
Financial institutions (FIs) and merchants worldwide understand how instant payments and disbursements could change the way customers and businesses operate and disrupt...
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6.1KCross Border CommerceAdobe Takes On Cross-Border Billing
Subscription providers seeking to go global need to make sure they have the right recurring payment offerings to take them beyond the...
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3.7KSubscription CommerceHow KiwiCo Keeps Fraudsters Boxed Out
The subscription commerce market has grown at an impressive rate, having increased by more than 300 percent over the past seven years....
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6.9KSmarter PaymentsHow Visa’s Using Blockchain Tech To Simplify X-Border Payments
Global payments revenues are at an all-time high, and experts predict that they could even climb to be a $2 trillion industry...
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4.7KCredit UnionsWhere Credit Unions Invest To Get The Best ROI
Credit unions (CUs) rely on their members’ loyalty to compete in a saturated financial services market. This means CUs must be...
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4.4KMobile Order AheadThe Rise Of The QSR Rewards Aggregator
Mobile order-ahead is showing no signs of slowing down, with restaurant delivery expected to grow three times faster than dine-in between 2018...
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5.6KDigital BankingHow BBVA Is Using AI To Fight Against AI-Armed Fraudsters
Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay...
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5.0KInternet of ThingsEven For Smart Sprinklers, Security Matters
The Internet of Things (IoT) continues to grow in popularity: A recent International Data Corporation (IDC) study projects there will be 41.6...
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6.0KSecurity & FraudInside N26’s Fraud Protection Strategy
Fraudsters are muscling their way into new territories when it comes to how they approach consumers for their personal information. As such,...
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5.0KFaster PaymentsHow Truck Factoring Revs America’s Retail Engine
Businesses and consumers are unlikely to change their payment preferences until two conditions are met: they both feel the pain of slow...
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7.0KRegulationHow PSD2 Is Changing ING Bank’s API Strategy
Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. Banks are innovating their application...
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5.7KAMLFighting Crypto’s $1.2B+ Fraud Problem
Regulators are pushing for greater oversight of cryptocurrency, with anti-money laundering (AML) and counter-terrorist financing (CTF) watchdog, the Financial Action Task Force...
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4.5Kcall center commerceHow Delta’s Customer Service Is Riding An AI Tailwind
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent...
