Title: Mobile Program Manager at Zappos.com (Related: Zappos Puts Best Foot Forward with New Mobile Strategy)
My crowning achievement is… Reading the positive feedback from customers. The team reads every comment!
What I’m working on now… Getting our Q3 initiatives started.
What problem I am solving by doing it… Disappointing our customers if we don’t have something fun and innovative for the holiday season.
I think the next big thing in online retail is… More realism when viewing and selecting products. It’s expensive to do, for now, but highly effective.
Advertisement: Scroll to Continue
Cash is… Nice to have when you need to tip someone. (I live in Las Vegas.)
Merchant loyalty programs are… Good when done correctly, but really should be a part of the everyday business. The best customer is the one you have.
eCommerce is… Taking over brick-and-mortar.
Mobile commerce is… Becoming a growing part of eCommerce.
Social commerce will… Become an important part of mobile commerce.
The most important thing to consumers is… Trust.
Many new ventures in retail don’t cut it because… You learn from every failure, so it’s actually good that many new ventures don’t work. These are the same people who will rebuild, and, hopefully, do something great.
My mentor is/I’ve learned from my mentor… Zappos Customer Loyalty Team.
What I have learned… The Zappos Customer Loyalty Team is the gold standard at Zappos, and the Mobile Team strives to be as great. Call Zappos any time of day, and you will see how great they are.
Bio: As the Mobile Program Manager at Zappos.com, Ian oversees the day-to-day operations of the Zappos Mobile Team. He is responsible for Project/Program Management and Business Development. Ian joined the company in 2010. Prior to his work with Zappos, Ian served as a Senior Program Manager and Senior Project Manager for several international telecommunication and consulting companies, including Telus Communications, Inc. and Accenture. Ian received his M.B.A. in Management Information Systems and Marketing from Simon Fraser University in British Columbia, Canada.
PYMNTS Innovators
Will GoldMoney’s Business Model Have the Midas Touch?
How ProPay Became ISO of the Year: Mobile, Social and Security
Innovator Bearing Fruit of Social Gaming and Mobile Payments
Payments Innovation Takes Flight at Southwest Airlines
Connecting Mobile Money to the World to Create Universal Wealth
Behind the Scenes with Founder of one of the World’s First Online Banking Payment Gateways
The World’s First Wholesale Marketplace for Apps from Appbackr
Goodbye Cash? Move Over Checks? What’s Next?
Driving Change in the Retail Payments Landscape
International E-Commerce Made Simple
Cashless Europe: Dream or Reality?
Building TSYS’ Technology Blueprint
Driving Innovation for the Next Generation Payment Solutions
From Card Issuing to eWallets, ItsPaid Has You Covered
Creating Order From Chaos in Online Payments
Creating Killer Apps for Merchants’ Mobile Commerce
TaxiPass: Cards Will Control Where Cash Was King
Cash, Check or Text: Mobile Payments for the other 97%
Checks are Checking Out – Will that be Cash, Credit or Mobile?
Acculynk: Creating a Customized Consumer Checkout
Can Two Truly Tango in the Payments Industry?
Face(book)-to-Face(cash) with Aaron Greenspan
E-payments: Skyline’s Plans to Transform
TSYS’ New Offering and the Innovator Behind It
Biometrics and Magstripes: Making Beautiful Payments Together
TSYS Innovator Says Capture Consumers with Customized Applications
The Power of Social Buying: Fans to Buyers and Buyers to Influencers
Name: Ian Klassen