Most banks build an app and ask customers to come to them. BBVA is trying something different. The Spanish banking group launched a conversational app directly inside ChatGPT for users in Italy and Germany, letting customers ask questions about accounts, cards and savings products without...
French advertising company Publicis has acquired artificial intelligence data platform LiveRamp. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...
A Discovery Bank client does not need to ask their banking app a question to get a financial recommendation. The app is already watching. It reads spending patterns, savings milestones and transaction activity and surfaces personalized next-best actions in real time, Microsoft reported. That continuous...
The bank app is no longer just a utility for checking balances or paying bills. Increasingly, it is becoming the control center for customer engagement, rewards visibility, spending management and card loyalty. Get the Full Story Complete the form to unlock this article and enjoy...
A shopper in Shanghai opens one app to message a friend, find a product and pay for it. The same app books a restaurant and hails a ride. When Alibaba inserted an artificial intelligence (AI) agent into that flow in early 2026, it did not...
For years, aggregators such as Plaid, MX and Finicity have occupied a central position in digital finance by connecting banks, FinTechs and consumer applications to financial account data. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
Consumer artificial intelligence adoption is broadening into daily routines, but the tools getting credit for being the most helpful are not the ones built into apps and websites. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
Digital bank customers are not just experimenting with new payment methods. They are increasingly reshaping what mainstream payments behavior looks like, particularly as mobile-first consumers lean into digital wallets and become more comfortable moving money directly from bank accounts. Get the Full Story Complete the...
Banks have spent years building the data pipes. This week, the industry confronted what happens when artificial intelligence (AI) agents start running through them: who builds the infrastructure, who sets the rules and who captures the value. Get the Full Story Complete the form to...
