The Fed, the largest grocer and now Amazon all offered hope on consumers and inflation. The trio of comments this week come in the wake of record Black Friday weekend sales, which have lifted the mood and expectations that maybe, just maybe, the holiday shopping...
Post-pandemic, consumers are still buying shoes online. Footwear retailer Genesco said in a Friday (Dec. 2) presentation that both store and digital comparable sales were up during its third quarter that ended Oct. 29, and that this highlights the importance of giving consumers a choice of...
Easier payments and smarter customer data use will anchor the retail industry’s experiential modernization efforts. This, as new PYMNTS research involving major retailers shows a reprioritization of resources toward more seamless omnichannel experiences, especially the largest players. According to “Navigating Big Retail’s Digital Shift: The...
New brands and product innovation are driving growth at Ulta Beauty. The cosmetics and skincare retailer said in a Thursday (Dec. 1) press release that during its third quarter that ended Oct. 29, its net sales increased 17.2% year over year and its comparable sales were up...
Unlike consumer payments, the B2B variety remain mired in legacy systems and manual practices. Small businesses, in particular, need easier payment experiences and help with cash management, but their path to this goal may be fraught with hurdles — not the least of which is...
Sometimes coming late to the game has advantages. Latin America provides an ideal use case. As applied to payments, Michael Bilotta, global head of digital goods and services at Worldline told PYMNTS’ Karen Webster that digital growth in LatAm countries follows familiar tech paths. So-called...
When you need baby formula at 3 a.m., options are limited. Or rather, they were. Announcement of Walgreens 24-Hour Same Day Delivery on Thursday (Dec. 1) marks a turning point in anytime access, offering 27,000 retail items from the chain, and Stefanie Kruse, Walgreens vice president of digital...
Some of the world’s biggest retailers are experiencing a paradigm shift. They are focusing on user experience in-store as a key feature of their competitiveness not only against each other but against the threat of online shopping. According to a recent PYMNTS and ACI survey,...
Friendly fraud. First-person fraud. Call it what you will — maybe “mistaken fraud.” For many merchants, purchase disputes and chargebacks are an unfortunate cost of business, one that’s been on the rise amid the great digital shift. Illegitimate chargebacks — aka friendly fraud — occur...
