New Jersey Transit announced it is planning to modernize its fare payment system through proposed upgrades that would reduce cash and paper-based tickets, and provide customers with quick, easy and convenient ways to pay.
NJ TRANSIT Executive Director Kevin Corbett said, “Improving the customer experience has been at the top of my priority list. Giving customers the ability to utilize the latest technology to pay fares offers a major convenience to them and multiple benefits, including easier payment options, speeding up boarding and making our collection systems more efficient and up to date.”
NJ TRANSIT is a state-owned public transportation system that serves New Jersey, along with portions of New York State and Pennsylvania.
Earlier this year, its board of directors approved a contract renewal with Conduent Transportation — a business unit of Conduent Inc. of Florham Park, New Jersey — which will enable the transportation system to accept mobile payments, open contactless bank cards and a NJ TRANSIT fare card. In addition, the two will work together to enable "customer account management through the NJ TRANSIT app or online; installation of more than 2,500 validators on the bus fleet and on light rail platforms to accept the contactless fare card, mobile payments and barcodes; and upgrades to TVMs, ticket office machines and the MyTix sales feature of its mobile app."
Customers will be able to manage their account, view ride and ticket history, check balances and add value to their cards. For those who don't have access to mobile payments or contactless bank cards, they will be able to utilize a contactless NJ TRANSIT fare card.
The current electronic ticketing through the NJ TRANSIT mobile app will continue to be used, upgraded and expanded.
The company said, "The contactless fare card is a great option for our cash customers and would be a complement to the NJ TRANSIT Mobile App, MyTix ticketing."
