The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is increasingly no longer one coherent decision-maker. Instead, shoppers are two...
Walmart announced plans recently to bring digital price tags to its stores by year’s end. However, the retail giant’s effort is happening as lawmakers have begun to criticize digital shelf labels (DSLs), CNBC reported Saturday (March 21). Their argument, the report said, is that DSLs...
Amazon is developing a smartphone that will integrate artificial intelligence capabilities and sync with the company’s voice assistant Alexa, Reuters reported Friday (March 20), citing unnamed sources. Known internally as “Transformer,” the phone will offer personalized features that will enhance the Amazon shopping experience and...
Retailers today are operating under intense margin pressure from multiple directions. eCommerce has introduced higher fulfillment and return costs, while supply chain volatility has increased inventory risk. At the same time, consumers have been conditioned by years of price competition and digital transparency to expect...
Amazon has brought Alexa+ to the U.K., the first European country to receive the AI voice assistant. Alexa+ is now available across Great Britain as part of an early access program, with hundreds of thousands of customers expected to get invitations in the weeks ahead,...
Financial stress is pushing more consumers toward digital wallets, and the shift may say less about tech adoption than about how shoppers are trying to stay organized when every dollar matters. That is one of the clearest takeaways from “The New Checkout: Crimped Consumers Lean Into...
Macy’s returned to positive comparable sales in fiscal 2025, marking what the company called an inflection point after years of contraction. The earnings result reflects not just improved merchandising but a structural shift in how the company is using customer data, store formats and digital...
Walmart has secured U.S. patents for two systems that would use machine learning to inform the company’s pricing, the Financial Times reported Wednesday (March 18). One patent is for a “system and method for dynamically and automatically updating item prices” for markdowns in its eCommerce unit,...
Earnings season has revealed a consumer who is not withdrawing from the marketplace so much as recalibrating participation, timing purchases with deliberation and increasingly using digital channels to manage each dollar before it is spent. Across the past several days, results from Dollar General, Dollar...