BNPL
Klarna Focuses on Human-Powered Customer Service
May 08, 2025

Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...

artificial intelligence
OpenAI Picks Instacart Chief Fidji Simo to Oversee Operations
May 08, 2025

OpenAI has named Instacart head Fidji Simo as its new CEO of Applications. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Partnerships
Best-in-Class Issuers Say Processors Help Strengthen Customer Lifetime Value
May 08, 2025

All businesses want to increase the profitability of, and lengthen, the customer relationship — extending the customer lifetime value (CLTV). In doing so, they sidestep the expense, in time and money and manpower, incurred when forced to forge new customer relationships to replace those that...

Retail
Three Currencies Smart Retailers Are Managing to Win Today’s Consumer Delivery Wars
May 08, 2025

Logistics is having its moment in the limelight. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

artificial intelligence
From Nice-to-Have to Nonnegotiable: How AI Is Redefining the Office of the CFO
May 08, 2025

Artificial intelligence (AI) has become the new electricity powering financial operations, and nowhere is this more apparent than in the office of the CFO. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Consumer Insights
Nearly 100% of Consumers Globally Engage Digitally Monthly
May 08, 2025

Digital activity is becoming nearly ubiquitous across the globe, though the intensity and nature of engagement reveal significant disparities linked to demographics, geography and infrastructure, according to a new report. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

SMBs
Embedded Finance Unlocks Value for Underserved Small Business Sectors
May 08, 2025

The rise of embedded payments is helping to change the business models of legal and financial services companies, accounting firms, nonprofits and logistics operators, to name just a few verticals. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Cross-border Payments
High Fees Stall Saudi Small Businesses’ Digital Wallet Adoption
May 08, 2025

Saudi Arabia, known for rapid digital transformation, is embracing digital wallets for international payments. A deep dive into the latest data reveals a striking trend. While consumers, particularly younger generations, are embracing digital wallets at a pace that rivals the U.S., many larger, small to...

Opinion
Lean Into, Look and Listen to Your Customers Before Taking a Product Leap
May 08, 2025

Product innovation comes from “Aha!” moments in customer conversations, North SVP of Product Preet Patel writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...