Cover for the PYMNTS and FlexPay March 2023 Decision Guide: Tracking Failed Payments

Tracking Failed Payments

Subscription Businesses Lose 9% of Revenue From Failed Payments

If 9% of your subscription revenue walked out the door but didn’t have to, wouldn’t you want to know (a) why and (b) how to keep it from leaving? Read “Decision Guide: Tracking Failed Payments,” a collaboration with FlexPay, for more.

Inside the March Decision Guide

  • 28%: Share of companies that track customer retention
  • 26%: Share of companies that say failed payments are the most important contributor to customer churn
  • 11%: Average share of revenue health and fitness companies lose due to failed payments

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