Connected Healthcare: What Consumers Want From Their Healthcare Customer Experiences

REPORT: Consumers Demand Digital Be Part Of Their In-Person Healthcare Experience

Nearly 80 percent of consumers now prefer in-person visits to telehealth appointments — but not without a heavy dose of digital tools. In the Connected Healthcare Report, a PYMNTS and Rectangle Health collaboration, we surveyed 2,263 consumers to examine why digital features like receiving payment notifications and test results virtually are now expected as part of the in-person patient experience.