Generation Instant: How Instant Payments Help Consumers Receive Overpayment Disbursements Faster

Instant Refunds? Consumers Say They’ll Pay For That

Generation Instant: How Instant Payments Help Consumers Receive Overpayment Disbursements Faster

While 29% of consumers would pay a fee to receive the average disbursement in standard time, 41% would pay a fee for instant refunds. What’s driving their sense of urgency? PYMNTS Intelligence’s latest 17-page report, “Generation Instant: How Instant Payments Help Consumers Receive Overpayment Disbursements Faster,” a collaboration with Ingo Payments, has the answers and explores ways merchants can drive customer satisfaction through disbursements.

Inside the June Data Brief

  • 13%: Share of consumers who used instant pay to a credit card as the most typical way they received overpayment disbursement
  • 79%: Share of consumers who would choose instant to receive overpayment refunds if given the option
  • 19%: Portion of consumers who had some choice of payment method to receive an overpayment refund but were not offered their preferred method

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