Generation Instant: Growing Use of Instant Pay for Insurance Disbursements

New Data: Insurance Industry Adopts Instant Payments Amid Rising Consumer Demand

Generation Instant: Growing Use of Instant Pay for Insurance Disbursements

Consumers increasingly want to receive insurance disbursements instantly, yet insurers are sending instant payments less. PYMNTS Intelligence’s latest 22-page report, “Generation Instant: Growing Use of Instant Pay for Insurance Disbursements,” a collaboration with Ingo Payments, contains five charts revealing how this mismatch in demand and supply presents a missed opportunity for insurers to improve customer satisfaction.

Inside the July Data Brief

  • 33%: Share of consumers receiving insurance disbursements who primarily receive them instantly
  • 49%: Portion of consumers who received medical claim payments who were not offered instant payment options
  • 14%: Share of consumers who received property or casualty insurance claim disbursements via instant deposit to a bank account

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Instant Payments Report