Missing Digital Wallets Drive 26 Million Shoppers to Abandon Carts
The Hidden Cost of Checkout Gaps: What 56 Million Abandoned Carts Mean for U.S. Merchants and How Agentic AI is Changing What Comes Next
They’ve picked the product and are ready to pay. Then their preferred digital wallet is missing, and the sale slips away. New PYMNTS Intelligence research, a collaboration with PayPal, shows which shoppers merchants stand to lose and what they can do about it.
Inside the September Report
- Some 36% of Gen Z consumers and 31% of millennials abandoned a cart because their preferred payment method wasn’t available.
- Nearly half of consumers who abandoned a cart wanted to use a digital wallet. About one-third wanted buy now, pay later.
- Some 43% of U.S. consumers say they’d likely link a digital wallet to an AI agent for purchases within two years.
How People Shop and Pay
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Health and Beauty Products Draw Retail Shoppers Into Brick-and-Mortar Stores
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eCommerce for All: How Consumers Across Generations Make Purchases Online
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Cash Flow Shortages Drive Consumers’ BNPL Usage
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Budget-Minded Consumers Pay With Debit Cards and Cash
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Debit Dominates In-Store Shopping While Credit Owns Online
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Debit Cards In Digital Wallets Gaining Ground Across Sectors
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New Data Finds Income Drives Credit Usage for Essential Goods and Services
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New Study: Younger Consumers Lead Payment Shift From Credit to Debit