PYMNTS - The 2022 Restaurant Digital Divide: Food Aggregators Find Their Footing In Q2 - September 2022 - Learn how consumers interact with aggregators and restaurant apps and websites and what restaurants and aggregators must do to reach new customers

The 2022 Restaurant Digital Divide: Food Aggregators Find Their Footing In Q2

Aggregators Are the Future of Food Service, but Legacy Ordering Lingers

Food aggregator use is on the rise but makes up just 2.5% of total restaurant transactions. PYMNTS’ most recent research, “The 2022 Restaurant Digital Divide: Food Aggregators Find Their Footing In Q2,” analyzes survey responses of 2,217 consumers to explore how their tastes may impact the industry’s future.

Inside the September Report

  • 91%: Share of meals consumers purchase for delivery through food aggregators
  • 47%: Share of aggregator users who used digital tools during their last restaurant visit
  • 49%: Share of aggregator users who believe technology leads to an improved customer experience

Restaurant Digital Divide Report