Telehealth Digital Payments Report - February 2022 - Explore how Telehealth providers are meeting patients' payment choice and transparency demands

Telehealth Digital Payments

Report: Telehealth Providers Race to Retool Patient Payments Experience

Sixty-one percent of U.S. households used a telehealth service last year, and providers in the space are racing to retool their payments to keep appointments smooth from start to finish. In the Telehealth Digital Payments Report, a PYMNTS and American Express collaboration, Salucro Healthcare Solutions’ Rebecca Truscott explains why telehealth payment solutions must address the nuances of insurance, copays and other industry-specific challenges to be patient-friendly and effective.

Inside the February Report

  • An interview with Rebecca Truscott, senior vice president of strategy and business development at patient payment and billing provider Salucro Healthcare Solutions, on how to improve telehealth payment systems
  • The latest telehealth payments developments, including why 31% of older Americans said they had concerns about how well telehealth services could provide effective healthcare and why 58% of small businesses in the U.K. are waiting on late payments
  • A PYMNTS Intelligence analyzing the challenges patients face in paying for telehealth services and how improved payments transparency can relieve financial burdens

B2B and Digital Payments