It wasn’t long ago that the ghost kitchen concept – and even the term – didn’t exist. But today, after 14 months of pandemic-related lifestyle changes, ghost kitchens have gone from the fringe of acceptance to a mainstay of the restaurant industry. Get the Full...
After an 18-month delay, IHOP announced that it is relaunching its fast-casual restaurant brand flip’d this summer, in what will serve largely as a takeout-oriented version of its flagship chain. The original plans were to launch the company’s new label last spring. The first flip’d...
The restaurant industry is more digital than ever, as evidenced by Olo’s first earnings release since going public in March. The ordering platform reported 125 percent year-over-year revenue growth, capturing consumers’ surging demand for increased digital ordering options. On a call with analysts Tuesday (May 11) discussing...
Restaurants are in flux, and fast-casual chains are in the unique position of being able to benefit both from consumers’ continuing interest in off-premises ordering and newly mobile consumers’ return to on-premises dining. With 36 percent of the United States population now fully vaccinated, and...
To begin with a conclusion, PYMNTS May 2021 edition of Delivering On Restaurant Rewards, a Paytronix collaboration, notes that “The ranks of … returning brick-and-mortar customers are likely to grow as more of the U.S. population is inoculated, but they are unlikely to abandon the...
Restaurants are finally recovering from the pandemic. The most recent wave of earnings reports shows consumers returning for on-site dining, and Mastercard data shows that restaurant spending is even surpassing pre-pandemic levels. It has been an especially good period for fast-casual restaurants, with consumers who...
It is no surprise that the past 14 months have rapidly accelerated the ghost kitchen trend, as these virtual-only brands allowed restaurants to leverage their existing infrastructure to bring in additional revenue. With restaurants leaning heavily on digital sales and with dine-in options extremely limited,...
Mass vaccination rollouts are well underway in the United States, but the pandemic continues to rage on – and so do consumers’ fears about how it might impact their health. The risk of contagion has driven millions to shop, work and order food online from...
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