Entertainment venues as well as travel and hospitality operators have promised frictionless service for years, but long lines persist. Fans and travelers still miss key...
For decades, self-service technology promised to remake retail, aspiring to be a frictionless alternative to traditional checkout. The reality proved more complicated. What was designed...
First-generation self-service commerce solutions brought the science fiction of autonomous shopping to life. As these systems began to move from niche experience to everyday necessity,...