Anatomy Of A Consumer Payment

The Anatomy Of A Consumer Payment Playbook, an FIS and PYMNTS collaboration, takes a data-driven look at the consumer payments ecosystem and gauges the innovations and technologies that can help merchants and FIs optimize their payment flows. The Playbook series also examines recent trends in the space and offers FIs and merchants a comprehensive guide to the ins and outs of consumer payments as well as a road map to navigate the challenges.

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Inside the August Playbook

  • An interview with Rachel Wilkie, senior director of eCommerce for outdoor retailer Merrell, on how merchants can ramp up their efforts to deliver more seamless payment experiences to their customers
  • Recent trends in the consumer payments space, including why department stores like CVS are integrating support for in-store QR code payments and how the pandemic could affect underbanked consumers’ payment habits
  • A Deep Dive analyzing the ongoing COVID-19 pandemic’s impact on consumers’ payment preferences and how merchants can meet their expectations

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