Anatomy Of A Consumer Payment

A rich resource for financial institutions and merchants seeking to design and deliver contactless, voice-activated, app-native payments experiences for digital-first consumers. The Playbook includes a valuable infographic on payments flows as well as a targeted news roundup.

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Inside the August Playbook

  • An interview with Rachel Wilkie, senior director of eCommerce for outdoor retailer Merrell, on how merchants can ramp up their efforts to deliver more seamless payment experiences to their customers
  • Recent trends in the consumer payments space, including why department stores like CVS are integrating support for in-store QR code payments and how the pandemic could affect underbanked consumers’ payment habits
  • A Deep Dive analyzing the ongoing COVID-19 pandemic’s impact on consumers’ payment preferences and how merchants can meet their expectations

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