Connected Healthcare: What Consumers Want From Their Healthcare Customer Experiences

REPORT: Consumers Demand Digital Be Part Of Their In-Person Healthcare Experience Nearly 80 percent of consumers now prefer in-person visits to telehealth appointments — but not without a heavy dose of digital tools. In the Connected Healthcare Report, a PYMNTS and Rectangle Health collaboration, we surveyed 2,263 consumers to examine why digital features like receiving payment notifications and test results virtually are now expected as part of the in-person patient experience.
Inside the July Report
  • 78 percent: Share of patients who prefer in-person visits to telehealth sessions
  • 68 percent: Portion of consumers who want the ability to review medical histories digitally
  • 35 percent: Share of bridge millennials and younger patients willing to switch healthcare providers for better digital management tools

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    Rectangle Health Healthcare Report Series

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