Anatomy Of A Consumer Payment

A rich resource for financial institutions and merchants seeking to design and deliver contactless, voice-activated, app-native payments experiences for digital-first consumers. The Playbook includes a valuable infographic on payments flows as well as a targeted news roundup.

Inside the October Playbook

• An interview with Carolyn Bojanowski, senior vice president and general manager of eCommerce at beauty retailer Sephora, on the brand’s decision to expand the number of payment methods it offers to better support omnichannel experiences
• Recent consumer payments trends, including how contactless and mobile wallet payments are seeing increased adoption as well as how technology firm Apple plans to leverage QR code-based payments for its mobile wallet
• A Deep Dive analyzing how the pandemic is influencing consumers’ payment demands and how merchants can tap emerging technologies to keep pace