Consumer Subscription Retail Services Report

Consumer Subscription Retail Services Report

The Consumer Subscription Retail Services Report draws on PYMNTS’ research into the online subscription processes of  190 subscription service providers in 10 industries to understand which of 47 different site features have the biggest impact on users’ overall subscription sign-up experiences.

Key Findings in the Study Include:

  • 69.5%: Share of consumers who were subscribed to streaming services as of July
  • 36.7%: Portion of subscribers who have not paid for their subscriptions since February
  • 24.4M: Number of consumers who are at risk of canceling their services once the pandemic recedes

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Subscription Commerce Conversion Report