Verifi - Dispute-Prevention Solutions - July 2022 - Learn how merchants use third-party tools to resolve disputed credit card transactions

Dispute-Prevention Solutions: Protecting Profits and Customer Relationships With Third-Party Tools

300 Merchants Share Best Practices on Resolving Costly Credit Card Disputes

When credit card transaction volume jumped 26% in 2021, a steady flow of disputes and chargebacks rose along with it. In collaboration with Verifi, a new PYMNTS survey of 301 merchants reveals which dispute-resolution tools are working best for these frontline, real-life businesses when it comes to limiting financial losses.

Inside the July Playbook

  • 35%: Share of merchants that also rely on front-end dispute-prevention tools to lessen the likelihood that customers will dispute transactions
  • 56%: Portion of merchants that say third-party dispute-resolution tools improve their customers’ shopping experiences
  • 77%: Share of merchants that say the costs from fraud and disputed transactions have been one of the largest sources of disputes-related pain during the past year

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    Dispute-Prevention Solutions Report