The One-Stop Bill Pay Report: Beyond The Billing Status Quo

Curbing Complaints With Consolidated Bill Pay Roughly nine out of 10 billers receive customer complaints about the inconvenience of paying bills. The “One-Stop Bill Pay Report: Beyond The Billing Status Quo,” a collaboration with Mastercard, reveals how billers can boost loyalty, retention and profits by offering a one-stop solution for bill-payers.
Inside the November Report
  • 57%: Share of bill-payers at least somewhat interested in switching to a one-stop bill pay solution
  • 33%: Portion of bill-payers very or extremely interested in swapping their current payment channels for a one-stop solution
  • 54%: Share of bill-payers who cite simplified bill tracking as a reason for their interest in a one-stop bill payment solution

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    Mastercard One-Stop Bill Pay Report Series

    Friction Within the Bill Payment Experience
    Drivers of Consumers’ Bill Payment Priorities
    One-Stop Bill Pay Playbook: Executive Views On Third-Party Bill Payment Solutions